Exchanges are possible within 14 days after receiving your order. If it does not suit you, returns are simple, just contact our customer service and send your package to the address indicated (note that the shipping costs are your responsibility and that the initial shipping costs are not refundable). We will refund your purchase once the order is received in its original packaging and unused.

! However, products intended for intimate use (underwear, etc.) as well as products subject to an exclusive reduction of at least -50% are not refundable; only partial refunds or product returns may be made depending on the case.

We are very conscious of the impact on our planet. As part of our ongoing sustainability efforts, we are creating positive changes to contribute to a better future. These changes include removing return papers and invoices from Navoby orders.

You will see that it is not necessary to have these documents, they can be sent by email.
So it makes sense not to include them.

We always strive to do what is right and improve our impact on the world around us.

Yes, you can request to cancel your order or part of it within 48 hours after making the purchase. Once this period has passed, cancellation requests will no longer be possible.

If you wish to cancel your order and the 48 hour deadline has not passed, please let us know immediately by sending an email to contact.navoby@gmail.com with your contact details and our support team will issue a refund.

It is possible to modify or cancel an order after it has been placed within a maximum of 48 hours. If this period is exceeded, it means that the order is already processed, our team can no longer make adjustments.

If you want to add another item to your order or change the shipping address BUT the 48 hour deadline has passed, your order has already been processed. The only possibility is to place a new order for the item you want or the correct address you wanted to put. *

*Orders lost due to address error, clothing size or color issues cannot be refunded or cancelled after the 48 hour deadline. Thank you for your understanding.

To request a return or exchange, please first check “What is the exchange and return policy?” to see if the products in your order are accepted for returns.

Then, contact one of our customer support teams who will guide you through the process.

In the unlikely event that you are missing an item from your order, please contact us immediately with the following information so that we can resolve this issue quickly and efficiently:

- Your order number
- The name of the item you did not receive

Once we receive the above information, our customer support team will take care of your issue as soon as possible! Please keep in mind that you may receive two different tracking numbers for the same order, as one item in the order may come from a different one of our fulfillment centers.

ALL CLAIMS REGARDING ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

In the unlikely event that you receive an incorrect item, please contact us immediately with the following information so that we can resolve this issue quickly and efficiently:

- Your order number
- The name of the item you did not receive
- The name of the item you received instead.
- A clear photo of the item you received

As soon as we receive the above information, our customer support team will take care of this issue as soon as possible!

ALL CLAIMS REGARDING ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

If any of the products in your order are defective upon receipt, please contact our customer support team with images or videos so that together we can find a way to help you.

In most cases, if it is a manufacturing defect, our customer service will notify you to return the product(s) as soon as possible and you will be able to keep the defective product (returning this product to us will not be necessary)

No, we can only process refunds to the original payment method. The only alternative is to offer gift cards (credit) for the full refund amount.

Once we have received your package and validated the reimbursement criteria (unworn, unwashed item, and original packaging intact), Navoby undertakes to reimburse you within 15 days maximum.

If you have not met the 14-day deadline to request a return, please contact us at contact.navoby@gmail.com as soon as possible so that our support team can assist you.

Please include the order number and the reason why you missed this deadline. We are not obliged to accept your return, but in some cases we can find a solution to help you.